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Support Services (A to Z)

Please scroll the A-Z Topic section to see the corresponding description of Service/s available, and how to contact.

To email any Ara staff member, use the following convention: firstname.lastname@ara.ac.nz

Learning Services provides support to learners who need help with learning and study skills, assignments, and course-related maths.

Tutors refer learners to Learning Services for 1:1 support via an online referral form when they identify needs that may impact on course completion or achievement.  

Contact:

Academic Support:

03 940 8089

learningservices@ara.ac.nz

The Ara website provides a list of rental companies and accommodation providers for learners to approach.

Contact:

03 940 8238

accommodation@ara.ac.nz

Ōtautahi House is Ara’s student residence comprised of 185 single rooms in 35 apartments. (5 – 6 per apartment).

It is managed by Ara and learners have access to all Ara support services.

A live in Manager is onsite, and on-call afterhours support for emergencies is provided.Ōtautahi House has 181 single rooms in 34 flats. It is managed by Ara and learners have access to all Ara support services.

Contact:

Office:

03 940 8238

accommodation@ara.ac.nz

For after-hours emergencies:

On call after hours support: 021 281 8238

Security: 03 940 8076 / 027 540 8076

Live in Manager, Dayne Ngatuere

Dayne’s Manager, Heather Clark

Several online sites advertise rental options. Visit Trade Me and Realestate.co.nz

Admissions & Enrolment staff are in the Atrium at City Campus, in the Learner Services Building at Woolston Campus, and next to Learner Support in Timaru.

Contact:

0800 24 24 76

info@ara.ac.nz

This is an independent student advocacy service. Learners can contact Duncan Dunbar the student advocate to explore concerns about any issues that impact on study, e.g., academic, accommodation problems, justice issues, StudyLink problems.

Contact:

Student Advocate - Duncan Dunbar:

03 940 8518 / 027 273 6246

duncan.dunbar@ara.ac.nz

 

The Health Centre (nurses, doctors, and counsellors) and Timaru campus counsellor, will work with and refer learners to appropriate services.

The Student Advocate will support learners to work through related academic matters.

Contact:

Health Centre:

03 940 7566 healthcentre@ara.ac.nz

Counsellors to support learners with anxiety work from the Health Centre City Campus, including Doctors and Nurses. There is a Counsellor at our Timaru campus, and a Counsellor one day a week at Manawa. There is a Learning support person Sharon Lloyd at our Ashburton Campus, and Ruth Dickson at our Oamaru campus.

Disability Services provides support for learners who experience barriers to learning/assessment related to mental health conditions.

Contact:

Health Centre:

03 940 7566 healthcentre@ara.ac.nz

Disability Services:

03 940 8089 disability@ara.ac.nz

Disability Services provides advocacy where there are access issues related to disability.

Contact:

Disability Services:

03 940 8089

disability@ara.ac.nz

 

Ara takes all issues of bullying, harassment and discrimination very seriously. You can talk to a tutor, drop into learning support or contact the Learner Wellbeing Advisors.

Contact:

Learner Wellbeing Advisors:

studentwellbeing@ara.ac.nz

City campus, C block / Tahatika room C135

Student ID cards are issued by Security services. Course / programme receipt must be presented at the office.

Contact:

Security Office:

03 940 8076 / 027 540 8076

security@ara.ac.nz

The Careers and Employment team assists prospective and current learners with decision making on their career and course options, including use of the Ara Career Voyage Programme.

Contact:

Careers and Employment:

03 940 8720

careers@ara.ac.nz

Ara’s online job management system can assist current and graduate learners to find employment.

Visit careerhub.ara.ac.nz

Contact:

Careers and Employment:

03 940 8720

careers@ara.ac.nz

An online decision-making tool that provides a personal profile of job suggestions.

Contact:

Careers and Employment:

03 940 8720

careers@ara.ac.nz

Ara is a secular organisation; however we welcome learner-focused spiritual groups to use our facilities.

Muslim Prayer Rooms

L235 & L236, City Campus

Ara has two early childhood facilities available to learners and staff: Ara Early Learning Centre, and Te Waka Huruhurumanu ki Ōtautahi, both located at City Campus.

Contact:

Te Waka Huruhurumanu:

03 940 8436 

tewaka@ara.ac.nz

Ara Early Learning Centre:

03 940 8075 

childcare@ara.ac.nz

Free counselling is available from the Health Centre, City Campus, Manawa and Timaru campus.  We are here to support learner's psychological health and wellbeing, including longer-term psychological support with referral to external agencies. 

Counselling sessions are available every day at the Health Centre including evening sessions.

Learners can choose to self-refer to two external providers OCP, or Puawaitanga for counselling support.  This includes online or phone counselling. 

Disability Services provides support for learners who experience barriers to learning/assessment related to mental health conditions.

Contact:

Health Centre:

03 940 7566

healthcentre@ara.ac.nz

OCP:  

0800 377 990 

www.ocp.co.nz

Puāwaitanga:

www.puawaitanga.nz

Disability Services:

03 940 8089 

disability@ara.ac.nz

The Careers and Employment team assists prospective and current learners with decision making on their career and course options including use of the Ara Career Voyager program.

Contact:

Careers and Employment

03 940 8720

careers@ara.ac.nz

Free counselling is available from the Health Centre at City, Manawa and Timaru campus.  We are here to support learner's psychological health and wellbeing, including longer-term psychological support through referral to external agencies. 

Counselling sessions are available every day at the Health Centre including evening sessions.

Learners can also self-refer to two external providers OCP, or Puawaitanga for counselling support.  This includes online or phone counselling. 

Disability Services provides support for learners who experience barriers to learning/assessment related to mental health conditions.

Contact:

Health Centre:

03 940 7566

healthcentre@ara.ac.nz

OCP:  

0800 377 990 

www.ocp.co.nz

Puāwaitanga:

www.puawaitanga.nz

Disability Services:

03 940 8089

disability@ara.ac.nz

Disability Services provides support for learners who experience barriers to learning/ assessment, due to any impairment or long-term medical condition.

Contact:

Disability Services

03 940 8089

disability@ara.ac.nz

With a medical certificate, Disability Services may provide alternative exam arrangements for learners with temporary impairment.

Contact:

Disability Services:

03 940 8089

disability@ara.ac.nz

The Health Centre (nurses, doctors and counsellors) will support and refer learners to appropriate services. Referral services are available through Learner Support at the Southern Campuses.

Contact:

Health Centre:

03 940 7566

healthcentre@ara.ac.nz

Dial 111 in an Emergency 

After an emergency call, you must alert Security who can assist with other services (defibrillators) to meeting points.

For non-urgent and medical attention, call the Health Centre.

The Safety and Wellbeing Manager should also be contacted promptly.

Psychiatric Emergency

If a person shows potential to harm themselves or others Dial 111 and state “Psychiatric Emergency” giving exact LOCATION.

  • Ensure your own safety.
  • Alert staff in the immediate vicinity, ask them to call for assistance.
  • Call Security for assistance.

Contact:

Madras and Woolston Campus:

027 540 8076

Southern Campus:

027 459 7899

 

Contact the Ara Director, Safety, Health and Wellbeing as soon as possible on 021 192 9941.

Health Centre:

03 940 7566

Timaru:

0800 277 997

Ashburton:

0800 222 955

Oamaru:

0800 467 846

The Careers and Employment and Transition teams:

  • support learners and graduates to prepare for work, and to seek and apply for jobs while they study.
  • deliver seminars and workshops in programmes and classes.
  • provide a point of contact and online job management system for employers to register vacancies to be promoted to Ara learners.

Ask us about careerhub.ara.ac.nz

Also check out Student Job Search and MyGPS

Contact:

Careers and Employment

03 940 8720

careers@ara.ac.nz

Enrolment & Admissions staff are located in the Atrium at City campus, in the Learner Services Building at Woolston campus, and next to Learner Support in Timaru.

Contact:

0800 24 24 76

info@ara.ac.nz

Learning Services can help learners with study strategies and tips for test and exam preparation.

Contact:

Academic Support:

03 940 8089

learningservices@ara.ac.nz

Ara is a secular organisation however some organisations do meet at Ara.

Muslim Prayer Rooms

L235 & L236, City Campus

Payments for fees, gym memberships and Metrocard top-ups may be made at the City Campus Student Finance Office in the Atrium next to Admissions, and next to Learner Support at the Timaru campus. StudyLink prefers to deal with cases online.

Financial hardship – refer to ‘Hardship’ below.

Student Finance Team

Student.finance@ara.ac.nz

Health Centre, City campus.

Defibrillators are available:

Sports Court in the Whareora building.

Security 

Timaru – next to Learner Support.

Health Centre

03 940 7566

healthcentre@ara.ac.nz

Security

03 940 8076

027 540 8076

Recreational facilities in the Whareora building are accessible 7 days per week. These include a membership gym, sports, court, personal trainer services, and fitness classes.

Discounts to external facilities are available in Timaru.

Assessments can be arranged through The Zone: Sports Science and Wellness Centre.

Green prescriptions are available from the Health Centre.

Sport & Recreation Centre, Whareora

reccentre@ara.ac.nz

03 940 8051

The Zone Sports Centre, Whareora W222

Ph 03 940 8653 or email

the.zone@ara.ac.nz for appointments

Christchurch City Mission is in Hereford Street, near Ara. Foodbank is open Mon-Fri 9am-3pm.

Some food parcels available at Learner Support - Timaru Campus.

City Mission foodbank

0800 787855

Free counselling available at the Health Centre, City Campus and Timaru campus.

Referral services available through Learner Support at the Southern Campuses.

Health Centre

03 940 7566

healthcentre@ara.ac.nz

Ara takes all issues of bullying, harassment and discrimination very seriously. You can talk to a tutor, drop into learning support or contact the Learner Wellbeing Advisors.

Contact:

Learner Wellbeing Advisors:

studentwellbeing@ara.ac.nz

Hardship funds are available on application. Application forms and support to complete the forms are available from Student Support, at City campus, Learner Services Building at Woolston Campus, as well as Learner Support at the Southern Campuses.

Student Support, all campuses

learnersupport@ara.ac.nz

Financial Hardship

International Advisors, Bilingual Advisors, and Refugee and Migrant Advisors are available.

Student Support, all campuses:

learnersupport@ara.ac.nz

Get involved with learner events and learner groups and clubs – more information can be found on MyAra.

Events

 

Bilingual Advisors and International Advisors: Nepalese and Chinese Mandarin.

Student Support:

intadvisors@ara.ac.nz

Ara is developing a system for learner voices to influence what we do and the way we do things. Contact the Learner Voice Coordinator.

Learner Voice Coordinator 

studentvoice@ara.ac.nz

The library offers an extensive range of resources. There are locations on the city campus, Manawa campus, Woolston campus and Timaru campus.

Contact:

03 940 8089

library@ara.ac.nz

Get involved with learner events and learner groups and clubs – more information can be found on MyAra.

Events

Nau mai piki mai ki Te Puna Whakamānu o Kiwa

Learner Support offers range of services including; course information, language, and advice/referrals around exams.

Māori support staff will explore opportunities for various grants, including iwi scholarships. They can discuss a range of matters that will ensure you have a positive experience at Ara.

Employment Transition Liaisons – Māori and Pacific are available to support all Māori learners and Graduates in career planning and employment.

Learning Advisors are available to support all Māori learners with their learning and assessment questions through drop-in Quick Question sessions in the Madras library or online.

Student Support, all campuses
learnersupport@ara.ac.nz

Kaitaunaki@ara.ac.nz

The Health Centre doctors, nurses and social worker and counsellors are here to assist with physical, social and psychological health. Located at the City Campus.

Referral to local medical services is available through Learner Support at the Southern Campuses.

Health Centre

03 940 7566 healthcentre@ara.ac.nz

Free counselling is available from the Health Centre at City, Manawa, and Timaru campus.  We are here to support learner's psychological health and wellbeing, including longer-term psychological support through referral to external agencies. 

Counselling sessions are available every day at the Health Centre including evening sessions.

Learners can also self-refer to two external providers OCP, or Puāwaitanga for counselling support.  This includes online or phone counselling. 

Disability Services provides support for learners who experience barriers to learning/assessment related to mental health conditions.

Health Centre

03 940 7566 healthcentre@ara.ac.nz

OCP:

0800 377 990

www.ocp.co.nz

Puāwaitanga www.puawaitanga.nz

Disability Services:

03 940 8089 disability@ara.ac.nz

Disability Services provide Mentors to support students develop skills in problem solving and time management.

Disability Services

03 940 8089

disability@ara.ac.nz

MyGPS is an online navigation tool to support Ara learners and graduates in their career development and employment readiness throughout their learner journey.

www.mygps.co.nz

or ask the Careers and Employment team for more information

03 940 8720

careers@ara.ac.nz

Māori and Pacific student support navigators work with priority learners prior to their first days in the class and support them to be successful throughout their learning journey.

Māori - Kaitaunaki@ara.ac.nz 

Pacific – Pacificsupport@ara.ac.nz 

Health Centre, City Campus

Refer also to the Recreation, The Zone Sports, and Wellbeing Centre.

Contact:

Health Centre:

03 940 7566

healthcentre@ara.ac.nz

Craig McGuire:

021 289 8051

craig.mcguire@ara.ac.nz

Talofa lava, Kia orana, Fakaalofa lahi atu, Mālō e lelei, Ni sa bulk vinaka, Namiste, Mālō ni

Student Support offers a wide range of services including course information, language support and advice/referrals around exams. Pacific support staff will explore learners’ eligibility for various grants, including scholarships. They can discuss a range of matters that will ensure a positive experience at Ara.

Employment Transition Liaisons – Māori and Pacific are available to support all Pacific learners and Graduates in career planning and employment.

Pacific Learning Advisors are available to support all Pacific learners with their learning and assessment questions through drop-in Quick Question sessions in the Madras library or online.

Student Support, all campuses
learnersupport@ara.ac.nz

Pacificsupport@ara.ac.nz

Peer Assisted Study Scheme or PASS support learners to review and learn course content in active ways, such as using quizzes and activities and small group discussions. Ask the staff at Learning Services for advice.

Academic Support

pass@ara.ac.nz

Available at the Health Centre, Whareora building.

Health Centre

03 940 7566

healthcentre@ara.ac.nz

Health Centre counselling staff are trained to help people deal with relationship matters.

Located at the Whareora building, City campus.

Referral services are available through Learner Support at the Southern campuses.

Health Centre

03 940 7566

healthcentre@ara.ac.nz

Ara provides a range of scholarships and fees discounts in particular study areas and administers several scholarships that are funded by external agencies.

Student Support can assist learners to search for scholarships that suit their individual circumstances.

Student Support, all campuses
learnersupport@ara.ac.nz

Security offices are located at the City, Woolston and Timaru campus.

Security Office

03 940 8076 / 027 540 8076

security@ara.ac.nz

Disability Services provides support for learners who experience barriers to learning/assessment related to specific learning disabilities, e.g., dyslexia.

Disability Services

03 940 8089

disability@ara.ac.nz

Recreational facilities, Whareora building Courts, gym and classes at the best rates.

Recreation Centre, Whareora

Contact:

Rec Centre:

03 940 8051

rec.centre@ara.ac.nz

Craig McGuire, Team Leader:

021 289 8051

Contact the Health Centre.

Referral services are available through Learner Central at the Southern campuses.

Health Centre

03 940 7566

healthcentre@ara.ac.nz

Student Ambassadors are learners who are paid by Ara to help out with student events, Recreation Centre, marketing, communication and the library.

Visit MyAra for more information

 

Learning Services provides support to learners who need help with learning and study skills. Quick questions drop-in sessions and extensive online study skills resources are available to all learners.

Academic Support

03 940 8089

learningservices@ara.ac.nz

The Health Centre (nurses, doctors and counsellors) will support and refer learners to appropriate services. Referral services are available through Learner Support at the Southern Campuses.

Contact:

Health Centre:

03 940 7566

healthcentre@ara.ac.nz

A peer support matching service available through Learning Services. Tuakana are students in Year 2 of their programme, who are available to support Teina, learners in Year 1, or Semester 1 of their learning.

tuakanateina@ara.ac.nz

Security offices are located at the City, Woolston, and Timaru campus.

Security Office

03 940 8076 / 027 540 8076

International Advisors, Bilingual Advisors, and Refugee & Migrant Advisor.

Student Support, all campuses:
03 940 8359

studentcentral@ara.ac.nz

Ara provides support for women in non-traditional vocational areas in Trades.

Learner Support - Women’s Advisor:

(based at Woolston campus)

studentsupport@ara.ac.nz

The Careers and Employment team can support learners to develop their work readiness in preparation for employment. This includes development of employment skills, interview skills, CVs, job search, finding work experience and volunteer work, etc.

Careers and Employment team

(all campuses): 03 940 8720

careers@ara.ac.nz

Learning Services provides support to learners who wish to develop academic writing and referencing skills related to course assignments. Quick questions drop-in sessions and extensive online writing skills resources are available via MyAra to all learners.

Academic Support

03 940 8089

learningservices@ara.ac.nz

Our Youth Advisors can help with support and general advice in relation to all youth, including Dual Enrolment and Youth Guarantee.

Student Support, all campuses:
 youth@ara.ac.nz

Recreational facilities in the Whareora Building are accessible 24 hours per day.

Assessments can be arranged through

The Zone: Sports Science and Wellness Centre.

Green Prescriptions are available from the Health Centre

The Zone: Sports Science and Wellness Centre, W222, Whareora

Ph 03 940 8653 or email

the.zone@ara.ac.nz for appointments