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Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

Ara is committed to supporting the well-being of our students and has a range of policies, processes and support services aimed at ensuring your study at Ara is a positive experience.

Ara is committed to the code. The purpose of the code is to set out minimum standards of care and support that are expected of tertiary education providers.

For example, the code requires that:

  • students experience a physically safe and mutually supportive learning environment that responds to the needs of all students
  • students have adequate access to advice, information and services which help them to meet their basic needs
  • students are assisted by providers to manage their physical and mental health, and to access support when needed
  • students are assisted by providers to transition to tertiary study, progress and achieve in their studies, and to develop knowledge, skills and experience to prepare them for further work or study
  • students experience an inclusive learning environment where they are accepted and valued, respected, free from racism and discrimination, and connected with social and cultural networks
  • the mana of students is upheld in their learning environment and their voices are heard and integrated in decisions around the planning and provision of student support services

For full details of the Code of Practice in English or Te Reo Māori, see the NZQA website.