IT Service Management

To enable students to apply both service and project management tools and techniques to efficiently and effectively implement change within the context of an information technology (IT) environment

Information
Course Code	BCIS202
Level	6
Credits	15

Description

Apply standard IT service management and change management processes and procedures

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Apply project management tools and techniques to an IT related project, to analyse and solve problems

Investigate and generate solutions to problems using knowledge in a current or emerging area of IT