Communication Skills

Students will communicate appropriately with clients, peers and supervisors within the salon, follow instructions, and ensure observation of technical skills is respectful of the client experience

Information
Course Code	HDSS204
Level	2
Credits	11

Description

Give information to clients in a specified workplace.

Respond to enquiries in a specified workplace.

Describe statutory and organisational requirements that affect communication within a specified organisational context.

Provide information in a specified organisational context.

Respond to enquiries within a specified organisational context.

Demonstrate knowledge of undertaking an observation of technical skills in a salon.

Describe customer service.

Provide customer service.

Respond to a customer complaint.