Retail Level 3 Retail Level 3

A-Z study guide
New Zealand Certificate in Retail Level 3

ProgrammePart-time, 1 year (while at school)

Annual Fees(indicative 2019)

Qualification name

New Zealand Certificate in Retail (Level 3) DE Fees may apply to international students

Programme code




NZQF credits




Applications due

Received all year


Christchurch - Madras Street

For more information


Programme Content

Gain essential industry knowledge and skills for a strong start to a career in retail.

Dual Enrolment programmes are FREE if you're in Years 11, 12 or 13 and a great way to earn NCEA credits and get a feel for tertiary study, while you’re still at school.

Prepare for supervisory positions with this study option.

This programme covers a wide range of topics from communication, administration and legislation to stock control, product knowledge, in-store displays, recruitment and personnel management.

You'll earn a New Zealand Certificate in Retail (Level 3).

This programme runs 2 days per week (Thursdays and Fridays 9:00am - 3:00pm).

*Places are limited and funding is dependent on availability. Some courses may incur costs, depending on the learner's eligibility.

Programme Credits

NZQF credits in the table below are awarded to you on completion of this programme. These credits contribute to achieving your NCEA qualification.

Entry requirements

Academic requirements
  • To enroll you must be in Year 11, 12 or 13 at a secondary school and a New Zealand citizen, permanent resident or hold a visa that allows you to be enrolled in a New Zealand secondary school.

    If you are interested in enrolling in a Dual Enrolment course, you should first talk to your secondary school or with Ara.

    As different programmes are offered, entry requirements, application, and interview processes (including selection criteria) may vary.

Alternative requirements
Additional requirements
English requirements
  • If English isn't your first language, you may be required to provide evidence of your English language skills. Refer to the Acceptable Alternatives Chart or contact us for an assessment.

Acceptable Alternatives Chart

Application Documents

Career opportunities

This programme will help you enter the retail industry, or further your existing career in retail, sales and customer services-related industries.

Study pathways

Options for further study include the National Certificate of Business Administration and Computing, the National Certificate in Business - First Line Management, or the New Zealand Certificate in Retail Level 4.

Unit / Achievement Standard Number Unit Standard Title Version No NZQF Credits Level 1 Credits Level 2 Credits Level 3 Credits Level 4 Credits
27927 Apply health, safety and security practices to service delivery operations 1 5 5
422 Create in store displays in a retail or distribution environment 4 3 3
24996 Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment 2 3 3
25802 Implement loss prevention policies and procedures in a retail or distribution environment 2 4 4
11097 Listen actively to gain information in an interactive situation 4 3 3
7126 Respond to oral one-to-one complaints 5 2 2
376 Employ customer service techniques to accommodate customer behavioural styles in a workplace 8 2 2
26861 Apply sales skills and tools to sales situations 2 10 10
26864 Apply knowledge of the sales process to sales situations 2 6 6
28146 Prepare for and handle payment transactions in a service delivery context 1 4 4
11816 Respond to customer enquiries by writing in a range of contexts 6 4 4
25799 Use ordering procedures to minimise loss in a retail or distribution environment 2 4 4
27563 Describe teams and team leadership 1 4 4
9705 Give and respond to feedback on performance 6 3 3
9681 Contribute within a team or group which has an objective 6 3 3