(SFLM409)Managing Conflict.xml (SFLM409)Managing Conflict

A-Z study guide
STAR conflict management

CourseManaging Conflict

Annual Fees(indicative 2019)

Programme Code




Flexible *

Ara Credits






For more information

Email liaison@ara.ac.nz

Course Content

Learn how to manage interpersonal conflict and gain useful skills for a wide range of careers.

On completion of this course you will be able to identify and explain the issues of interpersonal conflict. You will also be able to develop and implement strategies to manage interpersonal conflict and to evaluate those strategies.

This course can be paid for through your secondary schools' STAR budget.

* We are happy to work with you to create a timetable that best suits your needs. Please contact youthtransition@ara.ac.nz for more information.

Course Structure

To complete this Youth course you are required to do the NZQF unit standards outlined in the table below. The credits above are Ara credits which you will receive upon completion of this course. Please note the number of credits may be different.

Unit / Achievement Standard Number Unit Standard Title Version No NZQF Credits Level 1 Credits Level 2 Credits Level 3 Credits
9704 Manage interpersonal conflict 6 6


Academic requirements

To enrol you must 16 years or over and be a New Zealand citizen or permanent resident, or hold a visa which allows you to be enrolled in a New Zealand secondary school. If you are currently enrolled at a high school you will need to provide Approval of Enrolment from your school Principal.

English requirements

If English is not your first language you are also required to provide evidence of your English language skills as listed below or credits in English rich subjects from New Zealand educational institutions. If you have no evidence of your English language skills and are a New Zealand citizen or permanent resident, contact us for an assessment.

IELTS 5.5 Academic (with no band score lower than 5.0).  For acceptable alternatives refer to the English Proficiency Outcomes Chart.

Acceptable Alternatives Chart

Next steps

To apply for this course please complete:

  • An application form

Application documents

Study pathways

This course forms a unit standard in the National Certificate in Business (First Line Management) studied fully online. You may choose to undertake further study to complete this qualification.


The knowledge gained in this course can be applied in any work situation and is especially relevant in business and management related fields.