(HMAS200)Hotel Accommodation Services.xml (HMAS200)Hotel Accommodation Services

A-Z study guide
STAR hotel accommodation

CourseHotel Accommodation Services

Annual Fees(indicative 2019)

Programme Code





Ara Credits





Madras Street Campus

Vocational Pathways

Service Industries

For more information

Email liaison@ara.ac.nz

Course Content

Learn how to provide friendly, professional service in hotel environments.

On this course you'll gain the skills required to provide hotel guests with a high standard of professional service, from welcoming them on arrival to giving local advice and handling complaints.

This course can be paid for through your secondary schools' STAR budget.

* We are happy to work with you to create a timetable that best suits your needs. Please contact youthtransition@ara.ac.nz for more information.

Course Structure

To complete this Youth course you are required to do the NZQF unit standards outlined in the table below. The credits above are Ara credits which you will receive upon completion of this course. Please note the number of credits may be different.

Unit / Achievement Standard Number Unit Standard Title Version No NZQF Credits Level 1 Credits Level 2 Credits Level 3 Credits
14469 Provide customers with information about an establishment in the hospitality industry 2 2
14466 Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry 2 2
14462 Maintain personal presentation and greet customers in the hospitality industry 2 2
9677 Participate in a team or group which has an objective 2 3
57 Provide customer service 2 2


English requirements

If English is not your first language you are also required to provide evidence of your English language skills as listed below or credits in English rich subjects from New Zealand educational institutions. If you have no evidence of your English language skills and are a New Zealand citizen or permanent resident, contact us for an assessment.

IELTS 5.0 Academic (with no band score lower than 5.0).  For acceptable alternatives refer to the English Proficiency Outcomes Chart.

Acceptable Alternatives Chart

Next steps

To apply for this course please complete:

  • An application form

Application documents

Study pathways

After completing this course, you can further your study with the National Diploma in Hospitality Management Level 5 or broaden your skills with the New Zealand Certificate in Food and Beverage Service Level 3 and 4.


Hotels offer a wide variety of career opportunities. This course can lead to employment as a room attendant, porter/concierge or hotel receptionist.