New Zealand Diploma in Information Technology Technical Support (Level 5) .xml New Zealand Diploma in Information Technology Technical Support (Level 5)

A-Z study guide
New Zealand Diploma in Information Technology Technical Support

DiplomaFull-time, 1 year | Part-time up to 3 years

Programme code



February, July





Domestic Applications due

Received all year

International Applications due

20 January for February start; 23 June for July start


Christchurch - Madras Street and Timaru

Annual Fees(indicative 2019)


$7,030- $7,340



Course related costs

Advised on enrolment

About this programme

Develop a broad range of technical support and networking skills.

Prepare for a wide range of career opportunities in the IT industry.

This Level 5 programme covers a broad range of computing topics and skills including installation, configuration and administration of hardware and software systems; networking and associated services and technologies; security; database management; problem solving; IT service management; web and software design; and development. You'll also enhance your knowledge of professional, ethical and legal principles and practices, and develop your communication and interpersonal skills.

Career opportunities

As a graduate of this diploma you'll possess the skills and knowledge to work as a computer technician, technical support officer, entry level network administrator or network engineer, or in help desk and application support analyst roles.

Study pathways

This qualification provides a direct pathway into the Diploma in Networking (Level 6) or the Diploma in Systems Administration (Level 6). Alternatively, you could cross-credit several courses to the Bachelor of Information and Communications Technology, enabling you to reduce the length of this degree by six months.

Recommended school subjects

  • English
  • Maths
  • Computing/ICT/Digital Technologies

Programme structure

To complete this Diploma you are required to complete 120 credits. Please browse the guide below to view the course options currently available within this qualification.

Core courses
Elective Courses

To be a full time student you need to maintain a workload of 120 credits per year. We recommend you talk with us to ensure you choose electives to benefit your future career.

Entry requirements

Academic requirements
  • NCEA L2 which must include: 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above

    OR New Zealand Certificate in Information Technology Essentials (Level 4)

    OR New Zealand Certificate in Computing (Advanced User) Level 4

    OR New Zealand Certificate in Study and Career Preparation (Level 4) Ara Business and ICT Pathway 4 or equivalent

    If you have undertaken examinations other than NCEA (e.g. International Baccalaureate, Cambridge Examination), Ara will assess your qualification for academic entry equivalency.

Alternative requirements
  • Still want to study but don't meet the Academic Requirements?

    If you show that you have equivalent skills for tertiary study gained through study, work and/or life experience, you may be able to gain alternative entry.

    Note: The number of courses you have to complete for this qualification may be reduced where you have relevant credits from previous study, or evidence of similar learning or experience in the workplace. Contact Ara for advice.

Additional requirements
English requirements
  • What if English is not my first Language?

    If English is not your first language, we want to make sure that you will be successful in your chosen programme of study. Please provide a result from a test or qualification on the acceptable alternatives English Proficiency Outcomes Chart .


    • If you are a New Zealand Citizen or Permanent Resident, complete an Admission and Enrolment form and Ara will contact you regarding a free assessment.
    • If you are not a New Zealand Citizen or Permanent resident, book an IELTS, Pearson or other test through the Ara Examination Centre or in your home country.

    IELTS scores used must be taken from a single IELTS test report form and are valid for two years from the date of the test.

    What if I have achieved NCEA Level 3 University Entrance?

    You do not need to provide additional evidence of English Language skills.










Acceptable Alternatives Chart

Selection criteria

Applications are processed in the order they are received.

Next steps

To apply for this programme please:

  • Complete an Admission and Enrolment Form or an International Application Form.

If you don't meet the criteria for entry into this programme, we can help you meet entry level with our foundation and bridging programmes.

Alternatively, if you feel you have gained your learning through on the job experience talk to us about recognition or assessment of prior learning .

Application documents

Credit recognition

If you have work experience in this area, or a relevant prior qualification, you may be eligible for credit recognition towards this qualification.