New Zealand Certificate in Business (First Line Management) (Level 4).xml New Zealand Certificate in Business (First Line Management) (Level 4)

A-Z study guide
Short courses - conflict management

CertificateFull-time and part-time to suit your needs

Annual Fees(indicative 2019)

Programme code



$170.00 per course


Throughout the year





Course related costs

Please Enquire



Domestic Applications due

Received all year

International Applications due

Please enquire


Christchurch - Madras Street, Online*


Acquire the skills to manage staff and workflows effectively.

This programme is ideal if you're new to first line management, and/or you'd like to prepare to take on such a role.

It covers managing workflows, motivating and involving a team to achieve team objectives, communicating with team members and stakeholders, sustaining a productive workplace, leadership styles for effectiveness in different environments, and professional and ethical behaviour.

You'll also learn about complying with internal policies, legislation and other external requirements, and how to promote an inclusive environment to value diversity.

* The online offering is available through TANZ eCampus .

Career opportunities

With this qualification you'll possess the skills and knowledge to work as a first line manager in a business entity, with responsibility for the performance of others.

Study pathways

Further study options include the New Zealand Diploma in Business Level 5 (with strands in accounting, administration and technology, leadership and management).

Recommended school subjects

  • English
  • Maths

Programme structure

To complete this Certificate you are required to complete 60 credits. Please browse the guide below to view the course options currently available within this qualification.

Core courses
Elective Courses

To be a full time student you need to maintain a workload of 120 credits per year. We recommend you talk with us to ensure you choose electives to benefit your future career.

Entry requirements

Academic requirements
  • 40 credits NCEA Level 1, including 10 literacy credits and 10 numeracy credits
    New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3)

    Note: If you have undertaken examinations other than NCEA (e.g. International Baccalaureate, Cambridge Examination), Ara will assess your qualification for academic entry equivalency.

Alternative requirements
  • Still want to study but don't meet the Academic Requirements?

    If you show that you have equivalent skills for tertiary study gained through study, work and/or life experience, you may be able to gain alternative entry.

    Note: The number of courses you have to complete for this qualification may be reduced where you have relevant credits from previous study, or evidence of similar learning or experience in the workplace. Contact Ara for advice.

Additional requirements
English requirements
  • What if English is not my first Language?

    If English is not your first language, we want to make sure that you will be successful in your chosen programme of study. Please provide a result from a test or qualification on the acceptable alternatives English Proficiency Outcomes Chart .


    • If you are a New Zealand Citizen or Permanent Resident, complete an Admission and Enrolment form and Ara will contact you regarding a free assessment.
    • If you are not a New Zealand Citizen or Permanent resident, book an IELTS, Pearson or other test through the Ara Examination Centre or in your home country.

    IELTS scores used must be taken from a single IELTS test report form and are valid for two years from the date of the test.

    What if I have achieved NCEA Level 3 University Entrance?

    You do not need to provide additional evidence of English Language skills.










Acceptable Alternatives Chart

Next steps

To apply for this programme, please:

  • Complete an application form

If you feel you have gained your learning through on the job experience, talk to us about recognition or assessment of your prior learning .

Application documents

Credit recognition

If you have work experience in this area, or a relevant prior qualification, you may be eligible for credit recognition towards this qualification.