Course Display

A-Z study guide

Course code

CBAT331

Level

3

Credits

15.0

Estimated hours

150.0

To enable students to develop professional customer service techniques that are culturally, socially and etically appropriate within a business entity.

Learning outcomes

Work co-operatively and efficiently within a team and contribute to the achievement of objectives using problem solving and decision-making skills.

Apply knowledge and skills of business technology and customer service techniques to provide administration support.

Demonstrate knowledge of professional and ethical behaviours.

Demonstrate effective and efficient communication and customer service techniques that supports stakeholder and operational expectations.