Code: DBAM001

Manage your day-to-day bookwork and save time by gaining an understanding of basic accounting principles and becoming a confident MYOB user.

This non-assessed, 20-hour interactive course covers setting up a new business; setting up accounts, contacts and items; entering opening balances; recording sales and purchases; recording customer and supplier payments; recording money spent and received; paying staff; producing business reports; and end-of-year rollover.

Upcoming courses

Select a six-hour workshop (available as a full-day workshop or two evening workshops) from the options below, or contact us for a quote to hold a group workshop at a time convenient to your team.

Please note: This course is subject to a minimum number of participants.

Code: DBSC001

Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.

This course covers the pros and cons of conflict, practical steps in analysing conflict (what is conflict, types of conflict, contributing factors), approaches to conflict management and strategies to resolve a conflict.

Upcoming courses

Choose from a full-day workshop or an evening workshop across two weeks.

Please note: This course is subject to a minimum number of participants.

Code: DBCS001

Impress your customers with outstanding customer skills.

This course covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service; applying customer service skills to generate business; identifying barriers to providing great customer service; understanding how attitude can affect the customer service experience; strategies to improve listening skills; strategies to manage difficult customer situations.

Upcoming courses

Select a six-hour workshop from the dates below, or contact us for a quote have a group workshop delivered in your workplace* at a time convenient to your team.

Please note: This course is subject to a minimum number of participants.

Code: SCBW001

Learn how to write a professional business document to get the right message across.

The skills you gain on this course will enable you to prepare business communications suitable for reports, emails, letters and presentations.

It covers basic grammar, sentence structure, spelling, content, formats and utilisation of correct conversation styles for a given audience. You’ll also learn the essential elements of language and the importance of proof reading and editing.

Upcoming courses

Select a six-hour workshop from the dates below, or ask us for a quote to hold a group workshop at your workplace* at a time convenient to your team.

Please note: This course is subject to a minimum number of participants.

Code: DBEL001

Improve your leadership development and capabilities with practical tools and skills.

This course covers leadership and management responsibilities, solution-driven leadership styles, adapting your style for high performance, understanding emotional intelligence, empowerment and delegation for effective leadership, trust and followership - leadership by consent.

Upcoming courses

Select a six-hour workshop (available as a full-day workshop or two evening workshops) from the options below, or contact us for a quote to hold a group workshop at a time convenient to your team.

Please note: This course is subject to a minimum number of participants.

Code: NZ2456

Learn how to lead teams to achieve objectives by equipping yourself with the skills you need to be effective and successful.

This programme is ideal if you’re new to first line management and/or you’d like to prepare to take on such a role. The focus is on: managing workflows; motivating and involving a team to achieve team objectives; communicating with team members and stakeholders; sustaining a productive workplace; leadership styles for effectiveness in different environments; and professional and ethical behaviour.

You will also learn about complying with internal policies, legislation and other external requirements, and how to promote an inclusive environment to value diversity.

This programme includes four courses (Effective Leadership, Team Management and Motivation, Achieving Team Objectives, Performance and Variance Management. Each takes eight weeks with four, three-hour workshops per course held fortnightly.

Effective Leadership

This covers: key leadership theories and approaches; getting the most out of your teams and stakeholders through effective communication; and understanding how internal and external environmental factors influence the entity.

Team Management and Motivation

This covers: causes of conflict; conflict resolution strategies; motivational theories; organisational structures and functions; compliance.

Achieving Team Objectives

This covers: participating actively in a team to achieve objectives; assessing team objectives against operational goals, developing positive workplace relationships by applying professional and ethical behaviour.

Performance and Variance Management

This covers: reviewing team key performance indicators; performance review processes; allocating and managing workflows and resources within a team to achieve objectives.

Upcoming courses

Please note: Each intake includes all four courses. Each course includes four workshops plus self-directed work. This programme is subject to a minimum number of participants.

Code: DBRI001

Identify, minimise and mitigate risks to health and safety in the workplace.

This course covers: how to identify and assess hazards; managing hazards in a controlled way; reducing risk and the likelihood of incidents and accidents using health and safety policies and legislation tools.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Code: DBUL001

Equip yourself with essential knowledge of the Health & Safety at Work Act 2015.

This course covers: understanding health and safety legal requirements; promoting good health and safety practices in good faith; understanding policy and procedure; monitoring and control; incident investigation; health and safety legislation; exploring ways of implementing health and safety requirements.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Code: DBXE001

Increase efficiency and streamline the way you manage your business.

This course will teach you all about this accounting software platform designed specifically for small and medium-sized businesses. It covers invoicing, working with inventory, processing expenses, paying bills, accepting payments, quotes, reporting, purchase orders and managing contacts.

Upcoming courses

Select a six-hour workshop (available as a full-day workshop or two evening workshops) from the options below, or contact us for a quote to hold a group workshop at a time convenient to your team.

Please note: This course is subject to a minimum number of participants.

Learn how to use Microsoft PowerPoint to present any information creatively and professionally.

The course covers presentations, formatting and organising PowerPoint slides, inserting graphics, tables and charts, the use of SmartArt in presentations and adding hyperlinks to external sources of information.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Take Excel to the next level with more advanced formulas.

In this course you’ll learn about absolute references and look at many of the more commonly used financial, logical, math, text and look-up functions available in Excel.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Become confident using Excel spreadsheets for everyday tasks.

By the end of this course you’ll have the basic knowledge of how to enter and format data into a spreadsheet, add formulas for basic calculations, edit charts and use AutoSum and the fill handle.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Become confident using Microsoft Word for everyday tasks.

If you have a basic knowledge of Word, this course equip you with lots of useful new skills. Topics include formatting, keyboard shortcuts, basic tables, inserting text and pictures, quick tips and an introduction to SmartArt.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Learn how to get the most out of your spreadsheets and data.

This is a great course if you’re already using Excel regularly but want to gain more knowledge on how to navigate around large spreadsheets easily. It covers freezing rows, splitting data, adding conditional formatting, creating pivot tables and sorting and filtering data.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Learn how to create, format and edit larger Word documents.

This course will give you the skills and confidence to work with and manage long documents. You’ll learn how to insert a table of contents or index, work with heading styles and multi-level numbering, insert clipart, charts and figures, headers and footers, and learn quick tips and keyboard shortcuts.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Learn tips and tricks that will take your knowledge of Outlook to the next level.

This course will give you the skills that will help you manage your emails efficiently and get the most out of using Outlook Calendar to plan and organise meetings and appointments. You’ll learn how to create quick steps and rules for email, create calendar groups, share calendars and apply categories, flags and many other settings.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Learn how to produce flyers, newsletters, posters and advertisements with Microsoft Publisher.

The course covers layout and design, clipart, fonts, borders, WordArt and editing techniques.

Upcoming courses

Please note: This course is subject to a minimum number of participants.

Harness the power of Visio to create your own charts and diagrams.

Learn how to create simple and complex diagrams using Microsoft Visio and its wide variety of built-in shapes, objects and stencils. This course is designed for anyone who’s new to Visio and wants to use it to create basic workflows and perform end-to-end flowcharting. It covers the basic elements of Visio and their use; how to design, modify and manage basic diagrams; how to create workflow diagrams and build organisation charts.

Upcoming courses

Please note: This course is subject to a minimum number of participants.