Code: DBAM001

Manage your day-to-day bookwork and save time by gaining an understanding of basic accounting principles and becoming a confident MYOB user.

This non-assessed, 20-hour interactive workshop covers setting up a new business; setting up accounts, contacts and items; entering opening balances; recording sales and purchases; recording customer and supplier payments; recording money spent and received; paying staff; producing business reports; and end-of-year rollover.

Upcoming workshops

Select a six-hour workshop (available as a full-day workshop or two evening workshops) from the options below, or contact us for a quote to hold a group workshop at a time convenient to your team.

Please note: This workshop is subject to a minimum number of participants.

Code: DBSC001

Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.

This workshop covers the pros and cons of conflict, practical steps in analysing conflict (what is conflict, types of conflict, contributing factors), approaches to conflict management and strategies to resolve a conflict.

Upcoming workshops

Choose from a full-day workshop or an evening workshop across two weeks.

Please note: This workshop is subject to a minimum number of participants.

Code: DBCS001

Impress your customers with outstanding customer skills.

This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service; applying customer service skills to generate business; identifying barriers to providing great customer service; understanding how attitude can affect the customer service experience; strategies to improve listening skills; strategies to manage difficult customer situations.

Upcoming workshops

Select a six-hour workshop from the dates below, or contact us for a quote have a group workshop delivered in your workplace* at a time convenient to your team.

Please note: This workshop is subject to a minimum number of participants.

Code: SCBW001

Learn how to write a professional business document to get the right message across.

The skills you gain on this workshop will enable you to prepare business communications suitable for reports, emails, letters and presentations.

It covers basic grammar, sentence structure, spelling, content, formats and utilisation of correct conversation styles for a given audience. You’ll also learn the essential elements of language and the importance of proof reading and editing.

Upcoming workshops

Select a six-hour workshop from the dates below, or ask us for a quote to hold a group workshop at your workplace* at a time convenient to your team.

Please note: This workshop is subject to a minimum number of participants.

Code: DBEL001

Improve your leadership development and capabilities with practical tools and skills.

This workshop covers leadership and management responsibilities, solution-driven leadership styles, adapting your style for high performance, understanding emotional intelligence, empowerment and delegation for effective leadership, trust and followership - leadership by consent.

Upcoming workshops

Select a six-hour workshop (available as a full-day workshop or two evening workshops) from the options below, or contact us for a quote to hold a group workshop at a time convenient to your team.

Please note: This workshop is subject to a minimum number of participants.

Code: NZ2456

Learn how to lead teams to achieve objectives by equipping yourself with the skills you need to be effective and successful.

This programme is ideal if you’re new to first line management and/or you’d like to prepare to take on such a role. The focus is on: managing workflows; motivating and involving a team to achieve team objectives; communicating with team members and stakeholders; sustaining a productive workplace; leadership styles for effectiveness in different environments; and professional and ethical behaviour.

You will also learn about complying with internal policies, legislation and other external requirements, and how to promote an inclusive environment to value diversity.

This programme includes four workshops (Effective Leadership, Team Management and Motivation, Achieving Team Objectives, Performance and Variance Management. Each takes eight weeks with four, three-hour workshops per workshop held fortnightly.

Effective Leadership

This covers: key leadership theories and approaches; getting the most out of your teams and stakeholders through effective communication; and understanding how internal and external environmental factors influence the entity.

Team Management and Motivation

This covers: causes of conflict; conflict resolution strategies; motivational theories; organisational structures and functions; compliance.

Achieving Team Objectives

This covers: participating actively in a team to achieve objectives; assessing team objectives against operational goals, developing positive workplace relationships by applying professional and ethical behaviour.

Performance and Variance Management

This covers: reviewing team key performance indicators; performance review processes; allocating and managing workflows and resources within a team to achieve objectives.

Upcoming workshops

Please note: Each intake includes all four workshops. Each workshop includes four workshops plus self-directed work. This programme is subject to a minimum number of participants.

Learn how to communicate successfully with journalists.

The digital age has changed how you need to work with journalists; key messages are no longer enough. The skills and insight you gain on this workshop will enable you to plan for the unthinkable and come out the other side smiling. Featuring advice from some of New Zealand’s top journalists and broadcasters, this workshop will give you practical experience in front of a television camera and ensure you are well-equipped to deal with media and get results.

Upcoming workshops

This is a three-hour workshop, available on request.

Group discounts available please contact us for more information at engagement@ara.ac.nz.

Learn how to make social media work for your business.

Social media can be a powerful tool for any business or organisation. It’s particularly useful if you’re involved in a business, club or group and want to increase your membership.

This practical course is designed to help you understand social media and give you the knowledge to maximise it to your advantage. Based on successful social media marketing strategies, it looks at the basics of Facebook and Instagram and gives you top tips on audience, content, posting techniques and industry benchmarks.

You’ll learn how to set up a Facebook and Instagram account and learn what to post and when for maximum impact. You’ll also learn about targeting tools and appropriate content in order to get the most out of your Facebook and Instagram presence.

Upcoming workshops

This is a two-hour course, available upon request.

Group discounts available please contact us for more information at engagement@ara.ac.nz.

Code: DBXE001

Increase efficiency and streamline the way you manage your business.

This workshop will teach you all about this accounting software platform designed specifically for small and medium-sized businesses. It covers invoicing, working with inventory, processing expenses, paying bills, accepting payments, quotes, reporting, purchase orders and managing contacts.

Upcoming workshops

Select a six-hour workshop (available as a full-day workshop or two evening workshops) from the options below, or contact us for a quote to hold a group workshop at a time convenient to your team.

Please note: This workshop is subject to a minimum number of participants.

Code: DBEF10019

Learn how to use Microsoft PowerPoint to present any information creatively and professionally.

The workshop covers presentations, formatting and organising PowerPoint slides, inserting graphics, tables and charts, the use of SmartArt in presentations and adding hyperlinks to external sources of information.

Upcoming workshops

Please note: This workshop is subject to a minimum number of participants.

Code: DBEF100

Take Excel to the next level with more advanced formulas.

In this workshop you’ll learn about absolute references and look at many of the more commonly used financial, logical, math, text and look-up functions available in Excel.

Upcoming workshops

Please note: This workshop is subject to a minimum number of participants.

Code: DBED100

Learn how to get the most out of your spreadsheets and data.

This is a great workshop if you’re already using Excel regularly but want to gain more knowledge on how to navigate around large spreadsheets easily. It covers freezing rows, splitting data, adding conditional formatting, creating pivot tables and sorting and filtering data.

Upcoming workshops

Please note: This workshop is subject to a minimum number of participants.

Code: DBCR100

Learn how to create, format and edit larger Word documents.

This workshop will give you the skills and confidence to work with and manage long documents. You’ll learn how to insert a table of contents or index, work with heading styles and multi-level numbering, insert clipart, charts and figures, headers and footers, and learn quick tips and keyboard shortcuts.

Upcoming workshops

Please note: This workshop is subject to a minimum number of participants.

Learn essential language skills and cultural protocols to when traveling in Japan.

If you’re planning a trip to Japan then basic language and cultural skills are crucial. Independent travel and business communication is so much more rewarding when you reach out and speak the language yourself. Learning the appropriate way to do things is also important when wanting to make a good impression.

Intended for people who are completely new to the language, this weekend workshop will give you the confidence to give it a go.

Upcoming workshops

This workshop is Six hours in total over three Saturday afternoons (two-hour sessions).

Code: MAOR103

Gain an understanding of basic Te Reo and Māori culture and learn how to use your new skills in the workplace and other settings. By arrangement, we can tailor the workshop to focus on the language you’ll most likely use and the situations you’ll use it in.

• 10 hours duration
• Timing of delivery by arrangement
• Suitable for groups of up to 25 people
• Available in Christchurch, Timaru and Ashburton, and at your place of business by arrangement
• $155 per hour + GST for up to 20 people (additional $50 for up to five more attendees)
• Participants receive a certificate upon completion

For more information and to make a booking, please email engagement@ara.ac.nz or call 0800 24 24 76

Code: MAOR102

A friendly introduction into Te Reo Māori pronunciation, greetings and farewells. This workshop will help you get your tongue around Māori names, phrases and vocabulary.

• 3 hours duration
• Suitable for groups of up to 25 people
• $155 per hour + GST for up to 20 people (additional $50 for up to five more attendees)
• Available in Christchurch, Timaru and Ashburton, and at your place of business by arrangement
• Participants receive a certificate upon completion

For more information and to make a booking, please email engagement@ara.ac.nz or call 0800 24 24 76

Code: TREO201

Build on your existing skills by learning correct grammar and syntax so you can create wellformed sentences appropriate to the context
or situation. A special feature of this workshop is its live-in Wānanga, which are designed to let you experience Te Reo and Tikanga Māori in
authentic settings like Marae, so you ‘live’ the protocols rather than just learn about them.

• 2 hours per week for 8 weeks (evenings), plus two weekend Wānanga
• Suitable for groups of 15 or more we can create a bespoke experience at times other than the standard scheduled occurrences
• $159 per person including Wānanga catering and transport to a Marae
• Participants receive a certificate upon completion
• Available in Christchurch, Timaru and Ashburton

For more information and to make a booking, please email engagement@ara.ac.nz or call 0800 24 24 76