Tourism and Hospitality Level 2 (YG) Tourism and Hospitality Level 2 (YG)

A-Z study guide
New Zealand Certificate in Tourism (Level 3) with strand in Tourism and Travel

ProgrammeFull time - 1 year

Annual Fees(indicative 2019)

Qualification name

New Zealand Certificate in Tourism (Introductory Skills) (Level 2) Advised on enrolment

Programme code




Ara credits




Domestic Applications due

Received all year

International Applications due

Please enquire


Christchurch, Madras Street

For more information


Programme Content

Prepare for a career in tourism and hospitality by gaining a foundation of essential basic skills.

Youth Guarantee programmes are FREE* and a great way to learn practical skills and gain a qualification. You can apply for these options if you're 16 to 19 years of age and no longer at school, or you're planning on leaving school.

You'll receive two certificates: the New Zealand Certificate in Tourism (Introductory Skills) (Level 2) and the New Zealand Certificate in Hospitality - Food and Beverage Service, these give you the chance to explore both areas of the industry, including career opportunities and further study options.

The tourism component will give you skills in customer service and equip you with knowledge of national and international tourist destinations. You'll learn about a 'planet safe' approach to tourism and gain an understanding of New Zealand's strong Maori heritage.

The hospitality component will prepare you with skills in food, beverage and front-of-house, and give you a taste for further study in cooking, hospitality or tourism. It covers barista basics, food and beverage service, work safe practices and customer service. With the guidance of our expert tutors, you'll be able to plan your career with a focus on hospitality.

*Funding availability dependent.

Programme Credits

You'll receive Ara credits for this programme, these are tertiary study credits that can be used to enter further study at tertiary level in New Zealand.

Entry requirements

Academic requirements
  • If you're a New Zealand citizen or permanent resident and are between 16 to 19 years old, you can apply to study regardless of the qualifications you've achieved at school.

Alternative requirements
Additional requirements
English requirements
  • If English isn't your first language, you may be required to provide evidence of your English language skills. Refer to the Acceptable Alternatives Chart or contact us for an assessment.

Acceptable Alternatives Chart

Next steps

To apply for this programme please complete:

  • An Admissions and Enrolment form

Application Documents

Career opportunities

Upon successful completion of this programme you'll have the skills and knowledge required to work in entry-level positions, such as a junior customer service assistant, in a wide variety of tourism workplaces.

Study pathways

This qualification can lead to the New Zealand Certificate in Tourism Level 3 or the New Zealand Certificate in Travel Level 4.

Recommended school subjects

English and Maths

Unit / Achievement Standard Number Unit Standard Title Version No NZQF Credits Level 1 Credits Level 2 Credits Level 3 Credits
9680 Communicate within a specified organisational context. 6 3 3
23767 Demonstrate knowledge of and use the internet in a tourism workplace. 2 2 2
23761 Read and comprehend work-related documents in English for a tourism workplace. 2 3 3
1277 Communicate information in a specified workplace. 6 3 3
18237 Perform calculations for a tourism workplace. 3 3 3
57 Provide customer service. 9 2 2
24731 Describe knowledge of destination New Zealand. 4 4 4
18228 Demonstrate knowledge of specific New Zealand regions as tourist destinations. 3 8 8
24732 Demonstrate knowledge of tourist characteristics and needs. 2 3 3
24725 Describe and analyse the economic impact of tourism. 2 4 4
24729 Demonstrate knowledge of world tourist destinations. 3 4 4
24728 Demonstrate knowledge of work roles in tourism. 2 3 3
24730 Demonstrate knowledge of the business of tourism. 2 4 4
24726 Describe and compare social and cultural impacts of tourism. 2 2 2
24727 Describe and compare impacts of tourism on the physical environment. 2 3 3