New Zealand Certificate in Business (Administration and Technology) (Level 3) CTC.xml New Zealand Certificate in Business (Administration & Technology) Level 3

Qualifications and courses A-Z study guide
Business admin


Annual Fees(indicative 2018)

Qualification name

New Zealand Certificate in Business (Administration and Technology) (Level 3) DE Advised on enrolment

Programme code



February, July (face to face) - April, July, September, October, November (online)

Ara credits




Domestic Applications due

Received all year

International Applications due

Please enquire


Christchurch - Madras Street, Timaru, Ashburton, Online*

For more information


Programme Content

Become a competent business administrator.

In this programme you'll learn how to provide administrative and general office services to support everyday operational activities.

Specifically you'll learn how to perform financial calculations, process data, produce information for business purposes, communicate effectively with stakeholders and work co-operatively within a team to achieve objectives.

Other areas covered include selecting and applying customer service techniques, applying effective problem solving, decision making, ethical behaviour and self-management.

This programme is delivered two days per week (Thursdays and Fridays).

* - The online offering is available through TANZ eCampus.

Programme Credits

NZQF credits in the table below are awarded to you on completion of this programme. These credits contribute to achieving your NCEA qualification. In some instances you may also receive Ara credits. Ara credits are tertiary study credits that can be used to enter further study at tertiary level in New Zealand. Please note the number of Ara and NZQF credits are unrelated and may be different.

Entry requirements

Academic requirements
  • If you're a New Zealand citizen or permanent resident and are between 16 to 19 years old, you can apply to study regardless of the qualifications you've achieved at school.

Alternative requirements
Additional requirements
English requirements
  • If English isn't your first language, you may be required to provide evidence of your English language skills. Refer to the Acceptable Alternatives Chart or contact us for an assessment.

Acceptable Alternatives Chart

Next steps

To apply for this programme complete:

  • A youth guarantee application form

Application Documents

Career opportunities

With this qualification you'll possess the skills and knowledge to work in a wide range of supervised general office administration roles in a variety of sectors.

Roles may include: receptionist, data entry operator, front line customer service roles, call or contact centre operator, secretary, office support worker.

Study pathways

You can pathway from this qualification to the New Zealand Certificate in Business (Administration and Technology) Level 4, or add to your business skills and expertise with a New Zealand Certificate in Business specialising in other areas, such as accounting support services, first line management, small business, team leadership or project management.

Alternatively, you could pathway into relevant industry certifications or other level 3 and level 4 qualifications.

Unit / Achievement Standard Number Unit Standard Title Version No NZQF Credits Level 1 Credits Level 2 Credits Level 3 Credits Level 4 Credits
2781 Manage and protect data in a personal computer 9 3 3
26768 Use a computerised accounts receivable and payable system to produce financial information 2 7 7
125 Demonstrate knowledge of record management systems within an organisation 7 5 5
123 Use office information, copying, and telecommunication systems 7 5 5
376 Employ customer service techniques to accommodate customer behavioural styles in a workplace 8 2 2
2785 Create a computer spreadsheet to provide a solution for organisation use 8 5 5
2787 Create and use a computer database to provide a solution for organisation use 7 6 6
112 Produce business or organisational information using word processing functions 7 5 5
121 Demonstrate and apply knowledge of office equipment and administration processes 7 5 5
122 Provide office reception services 7 5 5
57 Provide customer service 9 2 2
11097 Listen actively to gain information in an interactive situation 4 3 3
25782 Investigate the use of Information and Communications Technology in an organisation 3 6 6
6910 Integrate business administration functions and systems 5 5 5