ProgrammeFull time - 6 months
Annual Fees(indicative 2017)
|Certificate in Foundation Studies Level 2 (Retail) YG||Please Enquire|
Domestic Applications due
|Received all year|
|Christchurch - Madras Street|
Vocational PathwaysService Industries
For more information visityouthguarantee.net.nz/vocational-pathways
Develop the skills required to provide excellent customer service within a retail sales environment.
Youth Guarantee programmes are a great way to learn practical skills and gain a qualification. You can apply for these options if you're 16 to 19 years of age and no longer at school, or if you're planning on leaving school.
This programme covers a diverse range of skills, from phone and face-to-face customer service techniques to problem solving, stock care and workplace health and safety.
You will be awarded the NZQF credits for this programme.
If you're a New Zealand citizen or permanent resident and between 16 to 19 years old, you can apply to study regardless of the qualifications you've achieved at school.
If English isn't your first language, you may be required to provide evidence of your English language skills. Refer to the Acceptable Alternatives Chart or contact us for an assessment.
To apply for this programme please complete:
- A Youth Guarantee application form
The skills and knowledge acquired on this course can be applied in a wide variety of junior sales, service and retail roles.
Options for further study include the New Zealand Certificate in Retail Level 3 and the National Certificate of Business Administration and Computing Level 3.
Recommended school subjects
|Unit / Achievement Standard Number||Unit Standard Title||Version No||NZQF Credits||Level 1 Credits||Level 2 Credits||Level 3 Credits|
|26625||Actively participate in spoken interactions||4||3||3|
|7121||Demonstrate skills to search access and select information||5||2||2|
|26624||Read texts with understanding||3||3||3|
|26622||Write to communicate ideas for a purpose and audience||3||4||4|
|17593||Apply safe work practices in the workplace||4||4||4|
|28298||Demonstrate knowledge of cash handling in a retail environment||1||3||3|
|405||Demonstrate knowledge of consumerism||7||3||3|
|28301||Demonstrate knowledge of product information in a retail environment||1||5||5|
|28295||Demonstrate knowledge of serving customers in a retail environment||1||5||5|
|24997||Demonstrate knowledge of theft and fraud in a retail or distribution environment||2||5||5|
|11941||Establish and maintain positive customer service interactions in a retail environment||6||2||2|
|62||Maintain personal presentation and a positive attitude in a workplace involving customer contact||8||3||3|
|7118||Manage own learning programme||5||3||3|
|9677||Participate in a team or group which has an objective||9||3||3|
|7117||Produce a plan to enhance own learning||5||2||2|
|57||Provide customer service||8||2||2|