Certificate in Foundation Studies Level 2 (Retail).xml Retail - Level 2

Qualifications and courses Study options
Retail - Level 2

ProgrammeFull time - 6 months

Annual Fees(indicative 2017)

Qualification name

Certificate in Foundation Studies Level 2 (Retail) YG Please Enquire

Programme code



February, July





Domestic Applications due

Received all year


Christchurch - Madras Street, Oamaru

Vocational Pathways

Service Industries

For more information visit


Programme Content

Develop the skills required to provide excellent customer service within a retail sales environment.

Youth Guarantee programmes are a great way to learn practical skills and gain a qualification. You can apply for these options if you're 16 to 19 years of age and no longer at school, or if you're planning on leaving school.

This programme covers a diverse range of skills, from phone and face-to-face customer service techniques to problem solving, stock care and workplace health and safety.

Programme Structure

To complete this Youth programme you are required to do the NZQF unit standards outlined in the table below. The credits above are Ara credits which you will receive upon completion of this programme. Please note the number of credits may be different.

Entry requirements

Academic requirements
  • If you're a New Zealand citizen or permanent resident and between 16 to 19 years old, you can apply to study regardless of the qualifications you've achieved at school.

Alternative requirements
Additional requirements
English requirements
  • If English isn't your first language, you may be required to provide evidence of your English language skills. Refer to the Acceptable Alternatives Chart or contact us for an assessment.

Acceptable Alternatives Chart

Next steps

To apply for this programme please complete:

  • A Youth Guarantee application form

Application Documents

Career opportunities

The skills and knowledge acquired on this course can be applied in a wide variety of junior sales, service and retail roles.

Study pathways

Options for further study include the New Zealand Certificate in Retail Level 3 and the National Certificate of Business Administration and Computing Level 3.

Recommended school subjects

  • English
  • Mathematics
Unit / Achievement Standard Number Unit Standard Title Version No NZQF Credits Level 1 Credits Level 2 Credits Level 3 Credits
26625 Actively participate in spoken interactions 4 3 3
7121 Demonstrate skills to search access and select information 5 2 2
26624 Read texts with understanding 3 3 3
26622 Write to communicate ideas for a purpose and audience 3 4 4
17593 Apply safe work practices in the workplace 4 4 4
28298 Demonstrate knowledge of cash handling in a retail environment 1 3 3
405 Demonstrate knowledge of consumerism 7 3 3
28301 Demonstrate knowledge of product information in a retail environment 1 5 5
28295 Demonstrate knowledge of serving customers in a retail environment 1 5 5
24997 Demonstrate knowledge of theft and fraud in a retail or distribution environment 2 5 5
11941 Establish and maintain positive customer service interactions in a retail environment 6 2 2
62 Maintain personal presentation and a positive attitude in a workplace involving customer contact 8 3 3
7118 Manage own learning programme 5 3 3
9677 Participate in a team or group which has an objective 9 3 3
7117 Produce a plan to enhance own learning 5 2 2
57 Provide customer service 8 2 2