Certificate in Foundation Studies Level 2 (Retail).xml Retail - Level 2

Qualifications and courses Study options
Retail - Level 2


Annual Fees(indicative 2018)

Qualification name

Certificate in Foundation Studies Level 2 (Retail) YG Advised on enrolment

Programme code




Ara credits




Domestic Applications due

Received all year

International Applications due

Please Enquire


Christchurch - Madras Street

Vocational Pathways

Service Industries

For more information

Email liaison@ara.ac.nz

Programme Content

Prepare for professional roles within a range of retail and sales environments.

If you're interested in working in the service, sales and retail sector, this programme will help you develop the skills required to provide excellent customer service within a retail sales environment.

You'll gain skills in communication, health and safety, customer service and sales support, and be able to self-manage, problem-solve, understand consumer legislation and work within teams.

Programme Credits

NZQF credits in the table below are awarded to you on completion of this programme. These credits contribute to achieving your NCEA qualification. In some instances you may also receive Ara credits. Ara credits are tertiary study credits that can be used to enter further study at tertiary level in New Zealand. Please note the number of Ara and NZQF credits are unrelated and may be different.

Entry requirements

Academic requirements
  • To enrol you must be in Year 11, 12 or 13 at secondary school. You must also be a New Zealand citizen or permanent resident, or hold a visa which allows you to be enrolled in a New Zealand secondary school.
    Some programmes require a minimum age of 16. Please enquire.

Alternative requirements
Additional requirements
English requirements
  • If English isn't your first language, you may be required to provide evidence of your English language skills. Refer to the Acceptable Alternatives Chart or contact us for an assessment.

Acceptable Alternatives Chart

Next steps

To apply for this programme please complete:

  • An application form

Application Documents

Career opportunities

The skills and knowledge acquired on this course can be applied in a wide variety of junior sales, service and retail roles.

Study pathways

Options for further study include the New Zealand Certificate in Retail Level 3 and the New Zealand Certificate in Business (Business Administration and Technology) Level 3.

Recommended school subjects

  • English
  • Mathematics
Unit / Achievement Standard Number Unit Standard Title Version No NZQF Credits Level 1 Credits Level 2 Credits Level 3 Credits
26625 Actively participate in spoken interactions 4 3 3
7121 Demonstrate skills to search access and select information 5 2 2
26624 Read texts with understanding 3 3 3
26622 Write to communicate ideas for a purpose and audience 3 4 4
17593 Apply safe work practices in the workplace 4 4 4
28298 Demonstrate knowledge of cash handling in a retail environment 1 3 3
405 Demonstrate knowledge of consumerism 7 3 3
28301 Demonstrate knowledge of product information in a retail environment 1 5 5
28295 Demonstrate knowledge of serving customers in a retail environment 1 5 5
24997 Demonstrate knowledge of theft and fraud in a retail or distribution environment 2 5 5
11941 Establish and maintain positive customer service interactions in a retail environment 6 2 2
62 Maintain personal presentation and a positive attitude in a workplace involving customer contact 8 3 3
7118 Manage own learning programme 5 3 3
9677 Participate in a team or group which has an objective 9 3 3
7117 Produce a plan to enhance own learning 5 2 2
57 Provide customer service 8 2 2