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(CSSU101)Assertive Communication and Confidence

Course code






Estimated hours


Open to women only.

This course will develop your ability to express yourself clearly and directly; to listen creatively, and to communicate effectively. You will learn the basic techniques of assertive communication (verbal and non-verbal) and you will have the opportunity to put those techniques and experiences into practice within a supportive and encouraging group atmosphere.

Learning outcomes

Recognise the difference between assertive, aggressive, passive and indirect behaviours.

Demonstrate an understanding on non-verbal communication.

Understand their rights and needs and the rights and needs of others regarding effective communication.

Express themselves clearly and directly using 'I' statements.

Demonstrate effective listening skills.