Course Display

A-Z study guide

Course code

BCIS208

Level

6

Credits

15.0

Estimated hours

150.0

To enable students to apply both service and project management tools and techniques to implement change within the context of information technology (IT) environment in New Zealand and globally.

Learning outcomes

Apply IT service management and change management processes and procedures to IT service delivery.

Apply appropriate tools and techniques to solve IT project management problems.

Recommend solutions to IT service management scenarios.