Refund Policy

We understand that sometimes a change in your health or circumstances can affect your plans to study with us.

It is important that you understand Ara's Refund Policy and that it is based on a student's 'Path of Study'. This means the length of the programme as detailed in the statement of fees and accepted by payment and enrolment. The chart for calculating a refund is shown below.

Consideration for Refund Refund amount (tuition fees) Homestay placement fee Documents to be submitted by student
Student withdrawing prior to the programme or course start date Full refund less NZ$500 administration fee No refund Completed withdrawal (enrolment amendment form) and written request to withdraw (email or letter to intladmissions@ara.ac.nz)
Student withdrawing within the first 7 calendar days of study. 80% of tuition fees paid (20% tuition fees will be deducted) and NZ$500 administration fee No refund Completed withdrawal (enrolment amendment form) and written request to withdraw (email or letter to intladmissions@ara.ac.nz)
Student withdrawing after 7 calendar days of study. No refund No refund Completed withdrawal (enrolment amendment form) and written request to withdraw (email or letter to intladmissions@ara.ac.nz)
A student visa is not granted or approved by Immigration New Zealand prior to arrival in New Zealand Full refund less $500 administration fee No refund Official  notification from Immigration NZ indicating the student visa application has been declined.
Student visa renewal declined by Immigration New Zealand on the basis of poor attendance, unsatisfactory academic performance and/or late visa application (Sec 61)  

80% of tuition fees paid (20% tuition fees will be deducted )

OR

Refund will be pro-rated based on last attendance date.

No refund Official notification from Immigration NZ indicating the student visa application has been declined.
Cancellation of enrolment by Ara No refund No refund A termination of enrolment letter
Compassionate consideration (only considered when withdrawal circumstances are beyond student’s control and meet the requirements of the Consideration of Fees and Charges Refund including Compassionate consideration policy).    Pro-rata basis if approved. Refund decision will be determined on an individual basis. Documentation supporting your application for a refund and compassionate consideration application form.